Privacy Policy
Privacy Policy – Vorvik
1. INTRODUCTION
Welcome to the privacy policy of Vorvik. At Vorvik, we value your privacy and are committed to protecting your personal data. This privacy statement explains how we collect, use, and safeguard your information. By using our website and services, you agree to the practices described in this policy.
Effective date: This privacy statement has been in effect since October 14, 2023. We may update this policy from time to time, and any new versions will replace previous ones.
2. INFORMATION WE COLLECT
2.1. Overview of Data Processing
We collect and process your data solely to improve our services and ensure smooth operation. We do not share your data with third parties for commercial purposes.
2.2. E-commerce Software
Shopify
Our webshop is built using Shopify software. We share personal data related to our services with Shopify, which ensures data security through SSL encryption and a robust password policy. Regular backups are made to prevent data loss.
2.3. Web Hosting
Shopify (Cloud Hosting)
We host our online store on Shopify’s cloud hosting infrastructure. We take technical and organizational measures to prevent misuse, loss, and damage of data. Security measures include SSL encryption, strong password policies, and regular backups.
2.4. Email Services
Gmail and Office365
We use Gmail and Office365 for our standard business email communication. These services have technical and organizational measures in place to protect your data and ours from misuse, loss, and corruption. Your emails are treated confidentially.
2.5. Payment Processors
Mollie
We use Mollie for processing payments. Mollie processes your name, address, and payment information and takes appropriate security measures to protect your data. Mollie may use your data to improve its services and share anonymized data with third parties when needed.
Stripe
Stripe is used for payment processing and receives your name, address, and payment details. Stripe implements technical and organizational safeguards to protect your information and may use anonymized data to enhance its services.
PayPal
PayPal processes your name, address, and payment details when you use their service. They apply rigorous safety measures to protect your data and may share anonymized data with third parties whenever necessary.
2.6. Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. You must provide a name and email address, which WebwinkelKeur shares with us to link reviews to orders. Your name may be displayed on their website. WebwinkelKeur may contact you for clarification, and all data is securely handled.
2.7. Shipping and Logistics
PostNL, DHL, GLS, SWRPOST, BPOST, PFC EXPRESS
To process and deliver your orders, we work with several shipping companies. We only share your name and address details with these carriers for order fulfillment. These carriers may use subcontractors, and your data may be shared with them for the same purpose.
2.8. Billing and Accounting
Jortt
We use Jortt for our accounting. We share your name, address, order details, and related information with Jortt. Your data is securely transmitted and stored, and Jortt maintains strict confidentiality.
3. PURPOSE OF DATA PROCESSING
3.1. General Purpose of Processing
We collect and process your data exclusively to provide our services and fulfill orders. We do not use your data for targeted marketing without your explicit consent. Data is only shared with third parties when required for legal or administrative purposes.
3.2. Automatically Collected Data
Data collected automatically through our website, such as IP addresses, web browsers, and operating systems, is used to improve our services. This information is not considered personal data.
3.3. Cooperation with Tax and Criminal Investigations
In certain situations, we may be legally required to share your data with government authorities for tax or criminal investigations. We will comply with legal obligations while protecting your rights to the extent permitted by law.
4. DATA RETENTION
We retain your data for as long as you are a customer. This includes the period required to meet administrative obligations. If you request to stop using our services, we consider this a request for data deletion. We retain your information only as long as legally required.
5. YOUR RIGHTS
Under European law, you have specific rights regarding your personal data:
5.1. Right of Access
You have the right to access the data we store about you. To exercise this right, contact our data protection officer, and we will respond within 30 days.
5.2. Right to Rectification
You may request corrections to your data by contacting our data protection officer. Upon approval, we will send confirmation to your registered email address.
5.3. Right to Restrict Processing
You may request restricted use of your data by contacting our data protection officer. We will confirm this restriction via your known email address.
5.4. Right to Data Portability
You may request the transfer of your data to another party by contacting our data protection officer. We will send a copy of your data to your registered email address.
5.5. Right to Object and Other Rights
You may object to the processing of your data under certain circumstances. You also have the right not to be subject to automated decision-making. Contact our data protection officer with any questions about these rights.
6. COOKIES
We use cookies on our website for analytics and tracking user behavior. Our external service providers include Google Analytics, Facebook Analytics, Bing, Hotjar, and TAWK. These cookies help us understand how visitors use our site and may be used for targeted advertising and service improvement.
7. CHANGES TO THE PRIVACY POLICY
We reserve the right to update our Privacy Policy. The most recent version is always available on this page. If any changes affect how we process your data, we will notify you by email.
8. CONTACT INFORMATION
If you have any questions or comments regarding our Privacy Policy, please contact our data protection officer using the information below:
Email: support@vorvik.com
Tel: +31 06 36 48 96 55
Zaanweg 61B
Wormerveer, Noord-Holland
1521DM
Netherlands
Thank you for choosing Vorvik — we are committed to protecting your privacy and data.